Returns and Refunds

OhMyKajo Policy

Enjoy Shopping With Clear Return Support

We want your OhMyKajo experience to feel simple and trustworthy. This page explains when you can request a return, what information is needed, how refunds are handled, and how our team will keep you updated.

Return Policy Features

What Are the Conditions for Returning an Item?

To process a return smoothly, please make sure the return request is valid and the acceptance conditions are met.

• Proof of purchase, such as your order number or invoice.
• A valid reason for return that meets the return acceptance conditions.
• Your preferred refund method and the necessary information connected to it.
• The return form included with the returned product.

If an item is damaged during transportation, contact customer service within 24 hours so the claim can be reviewed. Please return all items included with the purchase, including any free promotional items. If promotional items are missing, the return may not be accepted.

Once your product is retrieved, we will perform a quality check. If the quality check is successful, we will refund you according to your requested refund method.

How Much Time Do I Have to Return a Product?

Eligible items sold on OhMyKajo can be returned within 15 days from the delivery date, under the conditions listed on this page.

Example: if you receive your product on Monday 5th, you have until Sunday 19th to submit a return request.

Note: You can use the online return request within 7 days after receiving your order. After 7 days and before the end of the 15-day period, please contact customer service or email us for help with one or more products.

After 15 days, we will not be able to accept returns. In that case, we recommend contacting the product manufacturer if the item has a warranty.

How Do I Send My Product Back?

After you submit a return request, our team will arrange the return collection details with you. We will try to receive the product from you twice on two different days. If we cannot receive the product within the agreed time, the return request may be cancelled.

How Do I Track My Return Status?

We will keep you updated by email and SMS about the status of your return. If you have any questions, please contact our customer service team or send us an email.